Refund policy

Integrative Therapeutics, LLC - Return Policy

Last Modified: March 14, 2024 

If you are a practitioner who purchased the product directly, please see the return policy below. 

If you are not satisfied with your purchase, please contact Customer Care at 1-800-931-1709 within 45 days from the date of shipping. 

Product return is subject to Integrative Therapeutics’ approval and such approval is at Integrative Therapeutics’ sole discretion. If approved, Customer Care will provide a Product Return Authorization Number (PRAN) and return shipping instructions. Any return made without a PRAN will not be accepted. Please allow up to 10 business days for the processing of credits once the return is received. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges. 

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and to charge a restocking fee, and we do not assume responsibility for lost or misdirected returns. Please note that short-dated (less than one-year from the expiration date) and expired products are not eligible for an exchange, refund, or credit. Subject to Integrative Therapeutics’ approval and in its sole discretion, some exceptions may apply for items with less than one-year total shelf life. 

If you are a customer who purchased the product from a third party, please see the return policy below. 

If you are not satisfied with your purchase, please contact the practitioner or authorized reseller you purchased from for a refund/return. 

If you are unable to reach a satisfactory resolution with your practitioner or authorized reseller, please contact Customer Care at 1-800-931-1709 or care@integrativepro.com to request a refund. This must be within 45 days from the date of purchase. 

We reserve the right to request the product be shipped back to us along with any remaining product, and proof of purchase. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges.