Legal

At Integrative Therapeutics, everything we do is to ensure a successful future for the integrative medicine community. The information contained in these documents was developed to protect our customers, their patients, and the healthcare professional channel.

As an Integrative customer, you are agreeing to comply with our Terms of Use, Privacy Policy, and Resale Policy. While we are committed to serving the needs of our customers, we will not accept any confidential patient information.

We appreciate your understanding and encourage you to review these documents.

Schwabe North America, Inc. - Website Terms of Use Agreement

Date Last Modified: July 21, 2023

Schwabe North America, Inc. and its parent, subsidiaries, and affiliates, including, Integrative Therapeutics, LLC (“Schwabe North America,” “we,” or “us”) welcome you. The following Website Terms of Use Agreement ("Site Terms of Use") governs your use of this Internet website owned and operated by Schwabe North America (the "Site"). Please read these Terms of Use and our Privacy Policy carefully because they govern your use of the Site and our online store for our Products. The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained in these Site Terms of Use and the Privacy Policy. For ease of reference, the Site and our online store are collectively called the “Services.”

1. Agreement to Site Terms of Use

By accessing and using the Services, you agree to be bound by the terms and conditions contained in these Site Terms of Use, you acknowledge: (i) that we will process your information; and (ii) to the use of cookies and similar technologies in accordance with our Privacy Policy. If you do not agree to the terms set out in these Site Terms of Use, you must not use the Services.

2. Your Obligations

You are required to comply with all applicable laws in connection with your use of the Services, and such further limitations as may be set forth in any written or on-screen notice from Schwabe North America. As a condition of your use of the Services, you warrant that you will not use the Services for any purpose that is unlawful or prohibited by these Site Terms of Use.

3. Privacy Policy

You agree and consent to the terms of the Online Privacy Policy, a copy of which you should review by clicking here.

4. Availability of the Services

We make no representations and provide no warranties that: (i) the Services will be made available at any time or from any specific geographical location; (ii) your access to the Services will be continuous or uninterrupted; or (iii) the Services will be accessible or optimized on all browser, computers, tablets, phones or viewing platforms. We reserve the right to suspend access to all or part of the Services for any reason, including for business or operational reasons, such as improving the appearance or functionality of the Services, content updates, periodic maintenance, or to resolve any issues of which we become aware. The Services are provided for users in the United States. Although it may be possible to access the Services from other countries, we make no representation that the Services are compliant with any legal requirements in force in any jurisdiction other than United States, or that the content available on the Site will be appropriate for users in other countries.

5. No Professional Advice

Any information supplied through the Services or by any employee or agent of Schwabe North America, whether by telephone, e-mail, letter, facsimile or other form of communication, is for educational purposes or general guidance on the use of the Services, and does not constitute medical, legal, tax, accounting or other professional advice. Health-related information provided through the Services is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or health care practitioner. The information provided through the Services and on the Site does not replace the relationship that exists between you and your physician. You should not use the information on this site for diagnosing or treating a health problem or disease. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site. The receipt of any questions or feedback you submit to Schwabe North America does not create a professional relationship and does not create any confidentiality privileges beyond those described in our Privacy Policy.

6. Online Product Purchases

(a) Product Purchases. You may purchase products available on the Site. All products, specifications, descriptions, and prices are subject to change at any time without notice. Your purchase is subject to these Site Terms of Use and the Privacy Policy. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

(b) Payment Information. You will be asked to enter your payment details during the checkout process. By placing an order, you confirm that the credit card you use is yours. All card payments are subject to authorization by your card issuer.

(c) Shipping. Products you purchase through the Site will be shipped to you at the address you designate as the shipping address during the check-out process. We cannot ship to P.O. Box addresses. Schwabe North America is not responsible for any packages that are refused or held for delivery. Refunds will not be issued for any orders that are refused by intended recipient or that cannot be delivered to due to an address error. Currently, our Products are only available for purchase by residents of the 50 United States and the District of Columbia, and will only be shipped within the 50 United States and the District of Columbia. Some products may not be available to ship to some states due to applicable state laws. Free shipping on all orders of $200.00 or more.

(d) Return Policy. If you are not satisfied with your purchase, please Contact Customer Care at 1-800-931-1709 within 45 days from date of shipping.

Product return is subject to Integrative Therapeutics’ approval and such approval is in Integrative Therapeutics’ sole discretion. If approved for a product return, Customer Care will provide a Product Return Authorization Number (PRAN) and return shipping instructions. Any return made without a PRAN will not be accepted. Please allow up to 10 business days for the processing of credits once the return is received. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges.

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and to charge a restocking fee, and we do not assume responsibility for lost or misdirected returns. Please note that short-dated (less than one-year from the expiration date) and expired product are not eligible for an exchange, refund, or credit. Subject to Integrative Therapeutics’ approval and in its sole discretion, some exceptions may apply for items with less than one-year total shelf life.


7. Product Use

Regulations for product use are established by country. Information contained on this site pertains only to United States, and is not intended to provide adequate information for product use. Before using any product, read and carefully observe the directions on the label. Some products may not be available to ship to some states due to applicable state laws.

8. Links to Third-Party Services

The Services may contain links to other services ("Linked Services"). The Linked Services are not under the control of Schwabe North America, and Schwabe North America is not responsible for the content of the Linked Services, including, without limitation, links contained on Linked Services, or any changes or updates to Linked Services. Schwabe North America is providing Linked Services to you only as a convenience, and the inclusion of such Linked Services is not an endorsement by Schwabe North America in favor of any company offering Internet services, products or services on the Linked Services.

9. Copyright Rights

All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by Schwabe North America or its affiliates, subsidiaries or third-party licensors, to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the Services for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of Schwabe North America or any third party.

The Service and the information contained in reference herein are for informational purposes only. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the Services is strictly prohibited, without the prior written consent of Schwabe North America. Requests for permission to reproduce any information contained on this Site should be addressed to Schwabe North America, Inc., Attn: Legal Department, 825 Challenger Drive, Green Bay, WI 54311, e-mail: privacyquestion@naturesway.com.

Notwithstanding the above, Schwabe North America authorizes you to make one (1) electronic or paper copy of the information posted on any page of the Services, provided that the copy is used solely for non-commercial, personal purposes, and further provided that any such copy remains protected by all copyright, trademarks, service marks, and other proprietary notices and legends contained on the Service. Systematic retrieval of data or other content from the Services to create, directly or indirectly, a collection, compilation, database or directory without written permission from Schwabe North America is prohibited.

10. Trade and Service Mark Rights

All rights in the product names, company names, trade names, logos, product packaging and designs of all Schwabe North America or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Schwabe North America or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited and nothing stated or implied on this Service confers on you any license or right under any patent or trademark of Schwabe North America or any third party.

11. User Generated Content Terms of Use (“UGC Terms of Use”)

The "Content" refers to the photo(s), video(s), story(ies), caption and comments you posted on Facebook, Twitter, Instagram or Pinterest ("Social Media") described in the message we sent referring you to these UGC Terms of Use. In addition, the Content may include your responses to questions we sent you in a message regarding your use of our products, any photos or videos you provide directly to us, as well as any product reviews you posted on Social Media or provided directly to us.

By responding to our message with the requested hashtag or response, you agree that we may use your Content in accordance with these UGC Terms of Use.

You represent and warrant that:

  • You are at least eighteen (18) years of age or are legally considered an adult in the State or Country where you reside;
  • You have full power and authority to agree to these UGC Terms of Use;
  • The Content is your own original creation, you did not take the Content from another website, social media posting or elsewhere, and the Content does not contain anything that violates the rights of any person or entity;
  • The Content does not contain any trademarks, logos, brand names, advertising, sponsorship, or promotional material owned by any person or entity, other than you or us;
  • The Content does not contain anything illegal, defamatory, obscene or offensive;
  • You have permission from any person(s) appearing in the Content to provide us with the rights to use the Content as described in these UGC Terms of Use;
  • Your upload or post of the Content does not violate any applicable laws or the terms or requirements of the Social Media platform(s) where you uploaded or posted the Content;
  • Our use of the Content as described in these UGC Terms of Use will not violate the rights of any person or entity and will not violate any law;
  • You confirm and agree that Our use of the Content as described in these UGC Terms of Use does not and shall not require any payment to any person or entity and does not require license, authorization, approval or consent by any other person or entity; and
  • You have read and you agree to comply with all of the terms and conditions in these UGC Terms of Use.

You grant us an irrevocable and unlimited right and license to use the Content (and to allow others to use the Content) including allowing us to feature your name, social media handle, accompanying text, and any images, without the payment of any royalty. You agree that you shall never withdraw this permission and license to use the Content. We may use the Content for any business purpose on our websites and social media pages, and in our digital newsletters, and any other online, digital marketing material and in any new media or technology that becomes available later in time, throughout the world, for an unlimited time. You agree that we may use, copy, , modify, alter, edit, publish, create new derivative works from, make available and display the Content (or any part of the Content) and related content, and include the Content (or any part of the Content) into other works, for any business related purposes, including but not limited to promotional and marketing purposes. You also grant us the right, at our sole choice, to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of the Content. You agree that we have no obligation to use the Content or your name or other identifying information.

You confirm that you have the consent or permission of any other person or entity that is required for our use of the Content as described in these UGC Terms of Use, including but not limited to: (a) any person who appears or performs in the Content, and (b) any person or entity who owns any rights in the Content or anything that appears in the Content. You irrevocably and unconditionally grant to us all consents or permissions of any person or entity as required by any applicable laws, including but not limited to Copyright laws and related rights laws (and all other laws now or in future in force in any part of the world) which may be required for our use of the Content and the rights you are granting us under these UGC Terms of Use.

You irrevocably and unconditionally waive (and agree not to enforce) all rights in the Content, including without limitation any moral rights or equivalent rights which you may otherwise have under any laws now existing or which become law in the future in any part of the world.

If requested, you will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights you have given to us under these UGC Terms of Use.

Whether we choose to use the Content or not is solely our choice. We have no obligation to use the Content and we may remove or stop using any Content at any time, for any reason. Use of the Content does not imply our endorsement of or any affiliation with you.

We will use any personal data we receive in connection with our use of the Content in accordance with these UGC Terms of Use and in accordance with our Privacy Policy.

If you believe that the Content has been copied in a way that constitutes copyright infringement, you may provide us with written notification of your claim in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998 and the instructions provided in these Site Terms of Use.

You shall be liable for and shall indemnify us against any and all claims, actions, liabilities, losses, damages, expenses (including reasonable legal expenses) incurred by us which arise directly or indirectly from a breach by you of your obligations, representations or warranties under these UGC Terms of Use.

These UGC Terms of Use are personal to you and may not be assigned or transferred by you for any reason whatsoever without our prior written consent. We may assign our rights and obligations under these UGC Terms of Use to any other person, in whole or in part, without consent.

A failure by us to exercise and any delay, forbearance or indulgence by us in exercising any right, power or remedy under these UGC Terms of Use (in whole or in part) shall not operate as a waiver of that right, power or remedy or preclude its exercise at any subsequent time or on any subsequent occasion. A person not a party to these UGC Terms of Use has no right to enforce any of these terms.

These UGC Terms of Use contain all the terms agreed between us regarding the Content and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Any questions regarding these UGC Terms of Use may be directed to: Schwabe North America, Inc., Attn: General Counsel, 825 Challenger Drive, Green Bay, WI 54311.

 12. Customer Ratings, Reviews, and Submissions

We welcome your reviews, comments, submissions, and any other content you submit through the Site. By submitting any such content, you allow us to feature, such as your name, social media handle, accompanying text, and any images (collectively, “User Submissions”).

By submitting any User Submissions, you agree that:

  • You are the sole author and owner of the intellectual property rights in the User Submissions;
  • All "moral rights" that you may have in such User Submissions have been voluntarily waived by you;
  • All User Submissions that you post is accurate;
  • You are at least 18 years old;
  • Use of the User Submissions you supply does not violate these Site Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any User Submissions:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including, but not limited to, Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any User Submissions that you submit, you grant Schwabe North America a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Submissions and/or incorporate such User Submissions into any form, medium or technology throughout the world without compensation to you.

All User Submissions that you submit may be used at our sole discretion. We reserve the right to change, condense, withhold publication, remove or delete any content on the Site that we deem, in our sole discretion, to violate the User Submissions’ guidelines above or any other provision of these Site Terms of Use. We do not guarantee that you will have any recourse through Schwabe North America to edit or delete any User Submissions you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Schwabe North America, are responsible for the contents of your User Submissions. None of the User Submissions that you submit shall be subject to any obligation of confidence on the part of Schwabe North America, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. Schwabe North America neither endorses nor is responsible for any opinion, advice, information, or statements made by third parties. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of Schwabe North America.

 13. Submission of Ideas

In addition to User Submissions you submit, you may submit comments, questions, suggestions, ideas, feedback, improvements, or any other information relating to Schwabe North America and its products, as well as the Site (collectively, “User Suggestions”) through our Contact Us page or otherwise. By submitting User Suggestions, you agree that: (a) the User Suggestions you submit are voluntary and non-confidential; (b) we may use your User Suggestions without any compensation or acknowledgement to you; (c) there is no obligation for Schwabe North America to review the User Suggestions; (d) the User Suggestions do not violate any third party intellectual property right and you own and control all of the rights to the User Suggestions; and (e) we may use or redistribute the User Submissions for any purpose and in any way on an unrestricted basis. If you are expecting compensation, or want to claim any rights in the User Suggestions, please do not submit any User Suggestions to us.

Further, by submitting your User Suggestions, you: (i) grant Schwabe North America and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up, royalty free license to use sell, reproduce, prepare derivative works, alter, display, perform, publish, license or sublicense the User Suggestions; (ii) acknowledge and agree that Schwabe North America will be entitled to unrestricted use and dissemination of the User Suggestions for any purpose, whether commercial or otherwise; and (iii) you release Schwabe North America and its parent, affiliates, employees, representatives, and agents from any and all claims that our use of the User Suggestions violates any of your rights in such User Suggestions. You further acknowledge and agree that we will own all rights and interest, including all intellectual property rights, in any works created by us using the User Suggestions or any similar improvements or ideas of our own.

 14. Modification of These Site Terms of Use

Schwabe North America reserves the right to amend these Terms of Use at any time. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms of Use to which you are bound. Your use of the Services after the posting of modifications to these Terms of Use will constitute your acceptance of these Terms of Use, as modified. If at any time you do not wish to accept these Terms of Use, you are not thereafter authorized to use the Services.

 15. Updating Your Information

If you need to update any of your online and/or off-line contact information, please send an email to Integrative Customer Service at care@integrativepro.com or a letter to Integrative Therapeutics LLC, Attn: Customer Service, Integrative Therapeutics, LLC, 825 Challenger Drive, Green Bay, WI 54311.

 16. HIPAA

We realize that our health practitioner customers must comply with HIPAA's complex privacy and security standards. We recognize that our healthcare practitioner customers’ compliance activities may include seeking assistance from us; however, we do not utilize confidential patient information and expressly refuse anything that contains confidential patient information. To this end, while we are committed to assisting our customers, we do not accept or store anything that includes confidential patient information. If you have any questions regarding our HIPAA policy, please contact us via privacyquestion@naturesway.com.

 17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS." SCHWABE NORTH AMERICA MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER RELATING TO THE SERVICE, OR OTHER CONTENT OR WEBSITES THAT MAY BE ACCESSIBLE DIRECTLY OR INDIRECTLY THROUGH THE SERVICE. SCHWABE NORTH AMERICA DISCLAIMS ANY AND ALL SUCH REPRESENTATIONS AND WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SCHWABE NORTH AMERICA DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL (i) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (ii) WARRANTIES AGAINST INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS, (iii) WARRANTIES RELATING TO DELAYS, INTERRUPTIONS, ERRORS, OR OMISSIONS IN THE SERVICE, OR ANY PART THEREOF, (iv) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THE SERVICE, (v) WARRANTIES RELATING TO THE ACCURACY, RELIABILITY, CORRECTNESS OR COMPLETENESS OF DATA, AND (vi) WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY SCHWABE NORTH AMERICA OR ANY THIRD PARTY. FURTHER, THERE IS NO WARRANTY THAT THE SERVICE WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON.

SCHWABE NORTH AMERICA MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, THAT THE INFORMATION PROVIDED THROUGH THE WEBSITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION. ANY INFORMATION ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES.

 18. Limitation of Liability

IN NO EVENT WILL SCHWABE NORTH AMERICA OR ITS AFFILIATES, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES, BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE, MISUSE OR INABILITY TO USE THE SERVICES OR ANY LINKED SERVICES, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE.

SCHWABE NORTH AMERICA RESERVES THE RIGHT TO ALTER THE CONTENT OF THIS SERVICE IN ANY WAY, AT ANY TIME, FOR ANY REASON, WITHOUT PRIOR NOTIFICATION, AND WILL NOT BE LIABLE FOR POSSIBLE CONSEQUENCES OF SUCH CHANGES. THESE LIMITATIONS APPLY EVEN IF SCHWABE NORTH AMERICA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SCHWABE NORTH AMERICA'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

 19. Indemnification

Upon a request by Schwabe North America, you agree to defend, indemnify and hold harmless Schwabe North America and its subsidiaries, affiliates, officers, agents, co-branders or other partners and employees from all liabilities, claims and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service, your violation of these Terms of Use or your violation of any rights of another.

 20. Digital Millennium Copyright Act / Notice of Copyright Infringement

If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, please provide Schwabe North America's Copyright Agent with the following information:

  • Identification of the copyrighted work claimed to have been infringed:
  • Identification of the allegedly infringing material on the Service that is requested to be removed;
  • Your name, address and daytime telephone number, and an e-mail address if available, so that Schwabe North America may contact you if necessary;
  • A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
  • An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

Schwabe North America's Copyright Agent for Notice of claims of copyright infringement on the Service can be reached as follows: Legal Department Copyright Agent, Schwabe North America, Inc., 825 Challenger Drive Green Bay, WI 54311 e-mail: privacyquestion@naturesway.com.

Any notice that fails to comply with the above requirements will not be considered sufficient notice.

Schwabe North America will remove any content which infringes the copyright of any person under the laws of the United States upon receipt of such a statement (or, more specifically, any statement in conformance with 17 U.S.C. § 512(c)(3)). United States law provides significant penalties for submitting such a statement falsely.

 21. Choice of Law and Forum

These Site Terms of Use shall be governed by and construed in accordance with the laws of the State of Wisconsin, excluding its conflict of law rules. You and Schwabe North America expressly agree to submit to the exclusive jurisdiction and venue of the courts in Wisconsin in all disputes arising out of or relating to the use of the Services.

 22. No Waiver

The failure of Schwabe North America to enforce any provisions of these of Terms of Use or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of these Terms of Use or to act with respect to similar breaches.

 23. Miscellaneous

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Schwabe North America as a result of these Terms of Use or your use of the Services. Nothing contained in these Terms of Use is in derogation of Schwabe North America's right to comply with governmental, court and law enforcement requests or requirements relating to your use of these Services or information provided to or gathered by Schwabe North America with respect to such use. A printed version of these Site Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Site Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 24. Severability and Integration

Unless otherwise specified herein, these Terms of Use constitute the entire agreement between you and Schwabe North America and governs your use of the Services. If any portion of these Site Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

Integrative Therapeutics, LLC - Website Privacy Policy

Last Modified: March 10, 2023


This Privacy Policy applies to the websites, social media pages, mobile applications, or online services that are owned or controlled by Integrative Therapeutics, LLC and its subsidiaries (collectively, “Integrative Therapeutics,” “our,” “we,” or “us”) and that post a link to this Privacy Policy (collectively, “Sites,” and individually, a “Site”). This Privacy Policy only covers information collected at the Sites and does not cover any information collected at any other web site or offline by Integrative Therapeutics (unless specifically stated). This Privacy Policy describes our information collection and use practices, as well as rights you may have with respect to the personal information we collect.

This Privacy Policy does not apply to any other website owned or operated by any third party even if such third party links to a Site or if Integrative Therapeutics links to that third-party website. Accordingly, this Privacy Policy does not apply to the practices of any third party or business partner that Integrative Therapeutics does not own or control. Your use of this website is also governed by our Terms & Conditions. Please review this Policy and our Terms before using the Sites. By using this Site, you are consenting to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy. If you do not agree to be bound by this Privacy Policy, do not access or use the Sites.


NOTICE TO CALIFORNIA RESIDENTS

California Notice at Collection

We collect Personal Information as detailed here and in our Privacy Policy . The following serves as our notice at collection of Personal Information in accordance with California law. As defined by applicable law, we may “sell” or “share” certain Personal Information. If you would like to opt out of the sale or sharing of your Personal Information, you may do so here . You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.

We keep Personal Information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep Personal Information as otherwise required by law. What this means in practice will vary between different types of information, and when we consider our approach we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.

We collect your Personal Information as disclosed in the “Collection of Information Section” below.


1. DEFINITIONS

For purposes of this Privacy Policy:

“Aggregate or De-Identified Information” means information about groups or categories of data, which does not identify and cannot reasonably be used to identify an individual.

“Cookies” means unique identifiers that a website places on the hard drive of your computer or mobile device when you visit the website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its Privacy Policy.

“Flash Cookies” means local shared objects that are used to store personalized information based on visits to websites.

“Personal Information” means information that identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as the individual’s name, postal address, email address or telephone number.

“Web Beacons” means small pieces of data that are embedded in images on the pages of Sites. Web beacons may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its Privacy Policy.

2. COLLECTION OF INFORMATION

We collect information in different ways. We collect information listed in the “What Categories of Information we Collect About You” section below when you provide us that information voluntarily. For example, if you register an account with us, contact us for information, or participate in a promotion.

We also collect information about you automatically. Where permitted by law we use tracking tools such as browser Cookies and Web Beacons to collect information from you. We collect information about users over time when you use the Sites. We collect information about you from third parties, such as social media platforms and advertising analytics providers. We may have third parties collect information as described in this Privacy Policy, for example in Section 6.

We may collect information about you from third parties and commercially-available sources, including from social media providers, survey providers, data aggregators, data brokers, and public or commercially-available databases. We may collect information about your interactions with our ads on third-party sites. We may also collect information about you from our service providers, affiliates, and business partners.

 

What categories of Personal Information do we collect? 

 

What are the purposes for which we collect and use your Personal Information?  

  • Identifiers: This includes your real name, postal address, Internet Protocol address, telephone number, email address, or other similar identifiers.
  • Characteristics of Protected Classifications: This includes your age, race, color, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), medical condition, physical or mental disability, ancestry, national origin, citizenship, marital status, veteran or military status, and genetic information (including familial genetic information).
  • Commercial Information: This includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other Electronic Network Activity Information: This includes browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
  • Geolocation Data: This includes physical location or movements.
  • Audio Information: This includes data relating to call transcripts with Integrative Therapeutics personnel.
  • Professional or employment-related information: This includes information related to your employment and employment history.
  • Inferences Drawn from Above: This includes a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • We use information to respond to your requests or questions.
  • We use information to improve our Sites, products, programs and services.
  • We might use your information to customize your experience with us.
  • We use information to administer our Site and for internal operations. For example, we may aggregate or de-identify your information for analytics, research or other business purposes. We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent permitted by law, for the transactional purpose, or by your consent. We may combine information we get from you with information about you we get from third parties.
  • We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.
  • We use information for marketing purposes. For example, we might send you information about new products or services or special offers. We might also use your information to serve you ads about our products, services and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails.
  • We use information to communicate with you about your account, purchases or our relationship. We may contact you about your account or for feedback. We might also contact you about this Privacy Policy or our Site Usage Terms and Conditions.
  • We use information to comply with applicable law, and as otherwise permitted by applicable law.

 

 

  1. USE OF INFORMATION

    We may use the information we collect from and about you for a variety of business and commercial purposes, including:

    Fulfilling your Request.We use information that we collect including Personal Information for a variety of purposes. We use information to respond to your requests or questions, or to complete a transaction. We use information to improve our Sites, products, programs and services. We might use your information to customize your experience with us.

    To Provide our Sites. We use information to administer our Site and for internal operations. For example, we may aggregate or de-identify your information for analytics, research or other business purposes. We combine information. For example, we may combine information that we have collected offline with information we collect online. We may combine information we get from you with information about you we get from third parties.

    Security and Fraud Prevention. We use information for security purposes. Where legally permitted, we may use your information to protect our Company, our customers, and our Sites.

    Targeted Advertising. We use information for marketing purposes. For example, we might send you information about new products or services or special offers. We might also use your information to serve you ads about our products, services and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails.

    Providing You with Personalized Recommendations. If you choose to complete assessments in the Services, we will use information that you provide to send you personalized product recommendations and other information that we believe may be of interest to you. We also use your Personal Information to provide you with targeted advertising and content, and to allow you to participate in interactive features, when you choose to do so. For example, we remember your login ID/email address or screen name so that you can quickly login the next time you visit the Services or so that you can easily retrieve the items you previously placed in your shopping cart.

    Third-Party Social Networks. We use your Personal Information when you interact with third-party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third-party social networks. You can learn more about how these features work and the profile data that we obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.

    Performing Analyses. We use your Personal Information to perform business analyses or for other purposes designed to improve the quality of our business and the Services we offer.

    Preventing and Detecting Fraud and Other Crimes. We use your Personal Information to help prevent and detect fraud and other crimes that might be committed using or against the Services. We may use your Personal Information to investigate possible violations of and enforce our contracts. We may also use your Personal Information to protect our or others’ rights, privacy, safety or property, and/or that of our affiliates. We do this to protect our business assets and to comply with our legal obligations.

    Managing and Operating Our IT Systems. We use your Personal Information to help us in troubleshooting, testing, maintaining, and protecting our IT systems, including our Sites.

    Complying with Legal and Regulatory Obligations. We use your Personal Information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your contact information to alert you if a product is recalled.

    Communicating with You. We use information to communicate with you about your account, purchases or our relationship. We may contact you about your account or for feedback. We might also contact you about this Privacy Policy or our Site Usage Terms and Conditions.

    We use information to comply with applicable law, and as otherwise permitted by applicable law.

    4. DISCLOSURE AND SHARING OF INFORMATION.

    Affiliates. We are affiliated with a number of other health and wellness brands (collectively, our “Affiliates”). We may share your Personal Information with our Affiliates to send you promotions, information about sales and offers, and newsletters in which you have indicated interest and for legal and other business purposes.

    Business Partners. We may share your Personal Information with companies with whom we partner to offer goods or services (e.g., joint products or promotions).

    Service Providers. We may use third party service providers to perform certain services on behalf of the Sites, such as web site hosting, accepting job applications, providing web site usage analytics, sending email or other communications, providing marketing assistance and data analysis, providing consumer affairs services, fulfilling and processing orders, or performing other administrative services. Some of these service providers may collect information on the Sites directly from you on our behalf; in such cases, these service providers are not permitted to use your Personal Information for their own use.

    Analytics and Advertising Partners. You may be presented with an opportunity to receive information and/or marketing offers from one or more third parties. If you agree at that time to have your Personal Information shared, your Personal Information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy policies and practices of third parties. You also may request, sometimes through your use of an interactive feature or third party application, that we share information about you with a third party, and we will typically do so under those circumstances.

    Sponsors or Administrators. We may offer sweepstakes, contests, and other promotions (collectively, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.

    We may also disclose your Personal Information: i) as required by law, such as to comply with a subpoena, or similar legal process; ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid government request; or iii) if Integrative Therapeutics is involved in a merger, acquisition, assignment, divestiture, bankruptcy, consolidation, reorganization, liquidation, transfer or sale of all or a portion of its assets.

    5. COOKIES AND OTHER TRACKING TECHNOLOGIES

    We collect information, and authorize our third party vendors to collect information, about users over time across our Sites and for other services. To do this, we and/or our third party vendors use several common tracking tools. These may include Cookies, Web Beacons, Flash Cookies, and similar technologies.

    In connection with an email delivery and marketing company to send emails that you have agreed to receive. Pixel tags and cookies are used in those email messages and at our Site to help us measure the effectiveness of our advertising, how our visitors use our Site and to enable us to provide more focused and subsequent email marketing communications to you.

    Some content or applications, including advertisements, on the Sites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with Web Beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content, which is often referred to as remarketing.

    While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program. Please note that these companies may still collect information when you are online and opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while visiting the Sites and elsewhere online.

    6. SECURITY AND RETENTION

    Integrative Therapeutics has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of Personal Information under our control. However, given the nature of technology, we cannot guarantee that our systems are 100% secure,. We periodically update our technology in order to improve the protection of customer information.

    We retain Personal Information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep Personal Information as otherwise required or permitted by law.

    7. WE STORE INFORMATION BOTH IN AND OUTSIDE OF THE U.S.

    Personal Information we collect from you may be transferred to, or stored at, a destination in the United States or another destination outside of United States. It may be processed by staff operating in these locations who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. If you live outside of the United States, you understand and agree that we may transfer your Personal Information to the United States. U.S. laws may not afford the same level or protection as those in your country.

    8. CHANGES TO PRIVACY POLICY

    Integrative Therapeutics may make changes to this statement from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically.

    9. UNSUBSCRIBING FROM MARKETING MESSAGES

    You may unsubscribe from receiving offers and promotions for our products and services through the unsubscribe mechanisms provided in our promotional communications. Even if you opt out of getting marketing messages, we will send you transactional messages. These include responses to your questions.

    10. OUR SITES AND CHILDREN

    Our Sites are meant for adults, and are not directed at children under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or legal guardian and think your child under 18 has given us information, you can contact us at privacyquestion@naturesway.com, or write to us at Customer Service at 825 Challenger Drive, Green Bay, WI 54311. Please mark your inquiries "COPPA Information Request."

    YOUR PRIVACY RIGHTS

    Explanation of Applicable Privacy Rights

    If you are a California or Virginia resident, you may take advantage of the following privacy rights:
  • Right to Know: You have the right to request that we provide you with what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, or for Virginians, what Personal Information is used for targeted advertising, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you. You have the right to receive this information in a portable format.
  • Right to Delete: You have the right to request that we delete Personal Information that we have collected from you, subject to certain exceptions. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
  • Right to Correct: You have the right to request that we correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.
  • Right to Opt-Out of the Sale or Sharing of, or Targeted Advertising using, Personal Information: You may have the right to opt-out of the "sale" or "sharing" of, or targeted advertising using, your Personal Information, as such terms are defined by applicable state privacy laws, to third parties, which may include our affiliated companies that do not share the same brand name. This means that, if you opt out, going forward, we will not sell or share your Personal Information with such third parties to use for their purposes, including, as applicable, for targeted advertising and cross-context behavioral advertising, unless you later direct us to do so.
  • Right to Limit: You have the right to request that we limit the use and disclosure of your sensitive personal information.
  • Right to Appeal: Virginia residents also have the right to appeal a denial of their privacy rights.



How to Submit a Request

For California and Virginia residents, to take advantage of your right to know/access, delete, correct, or portability, or to submit an appeal of a denial of your privacy rights under Virginia law, please click here or contact us by email at privacyquestion@naturesway.com, or by using the “Contact Us” section below. If by email, please indicate the type of request you are making in the subject line of your message. We may request certain information to verify your identity before we can respond to such requests. We will confirm receipt of your request within ten (10) business days and will respond to your request within forty-five (45) calendar days, after proper verification, unless we need additional time, in which case we will let you know.

To take advantage of your right to opt-out of the sale or sharing of Personal Information or to opt-out of targeted advertising, please click on the Do Not Sell or Share My Data link which also is on our site footer or contact us using the “Contact Us” section below. We will work to comply with your opt-out request within 15 business days.

California residents may also choose to enable online, where available, a universal opt-out preference via a tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.

We will not discriminate against you because you exercised your rights under this section of the Privacy Policy.

Agent Requests

You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s Personal Information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention. If you are making a request as an authorized agent, please contact us using the information in the “Contact Us” section below, and provide your full name, address, email address, the full name of the person on whose behalf you are making the request, their address, email, phone number, as well as the written permission of the person on whose behalf you are acting to do so.


Specific Data Protection Disclosures

Personal Information We Collect

We have collected the categories of Personal Information disclosed in the “Notice to California Residents” section above, including within the last twelve (12) months.

We Obtain the Categories of Personal Information Listed Above From the Following Categories of Sources:

  • Directly from you. For example, when you sign up for email on our Site.
  • From other sources, such as marketing partners, social events, and social networking sites.
  • Automatically through the use tracking technologies, as disclosed in the “Cookies and Other Tracking Technologies” section.


We collect Personal Information for the business and commercial purposes described in the “Use of Information” section above.

Categories of Personal Information Disclosed for Business Purposes: We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the categories of Personal Information listed in the “Notice to California Residents” section above, for a business purpose.

We disclose your Personal Information for the business purposes disclosed above in “Use of Information” to the following categories of third parties:

  • Our Affiliates.
  • Service providers. We engage certain third parties to perform functions and provide services to us, including direct marketing campaigns. We may share your Personal Information with these third parties, only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.


Categories of Personal Information Sold or Shared

Each category of Personal Information disclosed in “Personal Information We Collect” was sold or shared with analytics and advertising partners, business partners, advertising networks, advertising platforms, social media companies, and third parties, for the purposes described in this Privacy Policy within the last 12 months, including for targeted advertising. We do not knowingly sell or share Personal Information about persons under the age of 16.

Integrative Therapeutics, LLC (“Integrative”) is committed to identifying meaningful solutions to its customer’s challenges. This customer commitment requires that Integrative keep in step with industry legislative and regulatory initiatives such as the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

HIPAA's privacy and security regulations require that Integrative’s customers monitor and limit the ways in which patients' confidential information is accessed, utilized, stored, transmitted, and disposed. Integrative realizes that its customers must comply with HIPAA's complex privacy and security standards. Integrative recognizes that its customers’ compliance activities may include seeking assistance from Integrative; however, Integrative does not utilize confidential patient information and expressly refuses anything that contains confidential patient information. To this end, while Integrative is committed to assisting its customers, it does not accept or store anything that includes confidential patient information.

If you have any questions regarding Integrative Therapeutics or our HIPAA policy, please contact us via privacy@integrativepro.com.

Integrative Therapeutics, LLC - Return Policy

Last Modified: March 14, 2024 

If you are a practitioner who purchased the product directly, please see the return policy below. 

If you are not satisfied with your purchase, please contact Customer Care at 1-800-931-1709 within 45 days from the date of shipping. 

Product return is subject to Integrative Therapeutics’ approval and such approval is at Integrative Therapeutics’ sole discretion. If approved, Customer Care will provide a Product Return Authorization Number (PRAN) and return shipping instructions. Any return made without a PRAN will not be accepted. Please allow up to 10 business days for the processing of credits once the return is received. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges. 

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and to charge a restocking fee, and we do not assume responsibility for lost or misdirected returns. Please note that short-dated (less than one-year from the expiration date) and expired products are not eligible for an exchange, refund, or credit. Subject to Integrative Therapeutics’ approval and in its sole discretion, some exceptions may apply for items with less than one-year total shelf life. 

If you are a customer who purchased the product from a third party, please see the return policy below. 

If you are not satisfied with your purchase, please contact the practitioner or authorized reseller you purchased from for a refund/return. 

If you are unable to reach a satisfactory resolution with your practitioner or authorized reseller, please contact Customer Care at 1-800-931-1709 or care@integrativepro.com to request a refund. This must be within 45 days from the date of purchase. 

We reserve the right to request the product be shipped back to us along with any remaining product, and proof of purchase. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges. 

Do Not Sell or Share My Data

This website uses cookies and other tracking technologies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, then it will be honored. Further information on our policy is available in our Privacy Policy 

Or if you have a personal request, please complete the, Exercise My Rights form below. This form allows you to make the following requests:

      • Access to the Information that Integrative Therapeutics has related to you and your activities on our website.
      • Request Integrative Therapeutics to delete the information about you and your activities on our website.
      • Request Integrative Therapeutics not to sell or share your data. Integrative Therapeutics works with partners that support a friendly informative journey on and off our website.
      • Request Integrative Therapeutics to correct your personal information.
Thank you for choosing Integrative Therapeutics.

 

Integrative Therapeutics™ Resale Policy

Effective: January 1, 2012

Integrative Therapeutics, LLC (Integrative) is committed to serving healthcare professionals and this principle serves as the basis for everything we do. As such, Integrative Therapeutics is a manufacturer of nutritional supplements designated to be sold exclusively to licensed/certified healthcare professionals. This designation requires that Integrative customers comply with the following terms and conditions:
  • Customers must be validated as a qualified healthcare professional through a copy of their state license, professional degree/certificate or diploma or professional association. Satisfactory degrees are generally limited to ND, MD, DO, DC, DDS, LMT, LAC, RD, MS, CN, CCN, CNS etc, but professional status will be evaluated on a case by case basis. In addition, an RPh, or Pharm. D. offering a consultative environment for patients is also considered qualified.
  • Students enrolled in an accredited school also qualify for access to the Integrative Therapeutics brand for personal and family use only; they are not authorized to resell Integrative Therapeutics products.
  • Integrative has final determination in validating qualified healthcare professional status and access to purchase the Integrative Therapeutics brand; appropriate licensure/qualified healthcare professional status is at the sole discretion of Integrative Therapeutics.
  • Customers must create and maintain a valid healthcare professional/patient relationship. This includes consultation services in addition to selling nutritional supplements directly to patients. The sale of Integrative Therapeutics products to other healthcare professionals or businesses is not permitted.
  • All customers must comply with Integrative Therapeutics Internet Reseller Regulations as outlined within this Resale Policy. Customers may not sell Integrative Therapeutics products in a retail setting direct to the general public in any manner, with the following exception:
    • Licensed Pharmacies/Health Clinics: Pharmacies and health clinics must meet the following requirements to maintain an account:
    • There must be a face to face consultation by an in-house qualified healthcare professional
    • Products must be behind the counter and/or in a designated professional only area and are not to be sold in a retail manner (e.g. do not advertise pricing information (including discounts, price reductions, or special promotions that directly or indirectly infer the inclusion of Integrative Therapeutics products) to the general public in any promotional material (including but not limited to marketing materials, advertisements, websites, sponsored web links, banner ads, etc.)
  • Integrative Therapeutics recommends that all customers sell Integrative Therapeutics products at the suggested retail price.

Internet Reseller Regulations

As of January 1st, 2012 Integrative Therapeutics has unilaterally adopted Internet Reseller Regulations (Internet Regulations), which shall apply to all U.S. internet resellers, (collectively, “Resellers”) who resell Integrative products to end users via the Internet. Integrative is adopting these Internet Regulations to help preserve its standard for providing licensed healthcare professionals with high quality products and sales and technical support (the “Integrative Standard”). One aspect of meeting the Integrative Standard is to sell such products online at or above the suggested retail prices. Any advertisements, discounts, rewards programs, coupons, special offers, sales, promotions, etc. must be directly targeted to “opted-in” patients, who have access to consultation services offered by a healthcare professional.

This Internet Policy does not apply to Resellers who sell Integrative products via a web page that is protected by customer account logins or passwords. For example, private patients being treated by the healthcare professional may be given a private patient code to be entered upon checkout to replicate the discount provided to patients in the healthcare professional’s office. This code must not be provided to any customer via broadcast email, must not be shown on the website and must not be made available to anyone other than the healthcare professional’s private patients. Reference upon checkout may only be as “patient code” or similar language; i.e. any word implying a discount, special, sale, coupon, etc. may not be used.

Integrative reserves the right not to sell or supply any products to any Reseller that is affiliated with a website that violates these Internet Regulations. Any Reseller reference or inference at all to discounts, price reductions, special call-in pricing, coupons, and price matching policies or any other special promotion or offer on Integrative’s products will be deemed to be violations of this policy and grounds for immediate suspension of affiliated Reseller's account(s). Enforcement of this policy will carry forward through any authorized distributor or wholesaler of Integrative products.

Sale of Integrative’s products through Amazon.com requires formal authorization by Integrative. Integrative reserves the right to not sell or supply any products to any Reseller that does not meet the Integrative Standard. Sale of Integrative's products through eBay is strictly prohibited.

Violations of Internet Reseller Policy

If Integrative determines, to its sole satisfaction, that a Reseller has taken any action that does not preserve the Integrative Standard, the Reseller will receive 24 hour advance written notice from Integrative that they are in violation of the Internet Regulations and therefore will no longer be able to purchase the products after the end of the 24 hour notice period. After the notice period, Reseller will no longer be able to purchase the Products and Reseller will no longer be authorized to use the Trademarks on Reseller's website or in any other manner on the Internet. After the notice period, Reseller will be required to immediately cease all use of the Trademarks on Reseller's website or in any other manner on the Internet. Resellers that correct their website to bring it into compliance with these Internet Regulations should promptly notify Integrative. Integrative will then review Reseller's website. If Integrative determines Reseller has brought his or her site into compliance with these Internet Regulations, Reseller's account will be reactivated so Reseller may purchase the products and use the Trademarks on Reseller's website in accordance with these Internet Regulations. The reseller acknowledges that upon any subsequent breach of any provision of this Agreement, Integrative may terminate Reseller's account without notice.

Use of Trademarks and Logos

The reseller agrees to follow the appropriate use of trademarks and logos as outlined in our Terms & Conditions. Integrative may review the Reseller's website at any time and reserves the right to require Reseller to make changes to it based upon use of any intellectual property owned or controlled by Integrative, even if Integrative has previously approved or accepted Reseller's website or the material displayed thereon.

Enforcement

Integrative may modify or discontinue this policy, in its sole and absolute discretion, at any time. Integrative may also terminate Reseller's non-exclusive, limited license to use the Trademarks at any time in its sole discretion upon written notice. Any failure or delay by Integrative in enforcing any provisions of this Policy shall in no way be considered a waiver of such provisions or rights and shall in no way prevent Integrative from enforcing the same at a later date. Customers failing to comply with any terms & conditions found within this policy will face immediate termination of the customer’s account.

No Integrative representative or employee has authority to modify or alter this Policy. Any comments to the contrary by an Integrative representative are expressly unauthorized and disclaimed by Integrative. Any action taken by Integrative under this policy shall be without liability to Integrative.

Please report all violators or abusers of this Resale Policy, or any of the company’s policies, to your sales representative, distributor, or the Integrative Therapeutics corporate headquarters at 800-931-1709 or IRP@integrativepro.com.

Schwabe North America, Inc. - Website Terms of Use Agreement

Date Last Modified: July 21, 2023

Schwabe North America, Inc. and its parent, subsidiaries, and affiliates, including, Integrative Therapeutics, LLC (“Schwabe North America,” “we,” or “us”) welcome you. The following Website Terms of Use Agreement ("Site Terms of Use") governs your use of this Internet website owned and operated by Schwabe North America (the "Site"). Please read these Terms of Use and our Privacy Policy carefully because they govern your use of the Site and our online store for our Products. The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained in these Site Terms of Use and the Privacy Policy. For ease of reference, the Site and our online store are collectively called the “Services.”

1. Agreement to Site Terms of Use

By accessing and using the Services, you agree to be bound by the terms and conditions contained in these Site Terms of Use, you acknowledge: (i) that we will process your information; and (ii) to the use of cookies and similar technologies in accordance with our Privacy Policy. If you do not agree to the terms set out in these Site Terms of Use, you must not use the Services.

2. Your Obligations

You are required to comply with all applicable laws in connection with your use of the Services, and such further limitations as may be set forth in any written or on-screen notice from Schwabe North America. As a condition of your use of the Services, you warrant that you will not use the Services for any purpose that is unlawful or prohibited by these Site Terms of Use.

3. Privacy Policy

You agree and consent to the terms of the Online Privacy Policy, a copy of which you should review by clicking here.

4. Availability of the Services

We make no representations and provide no warranties that: (i) the Services will be made available at any time or from any specific geographical location; (ii) your access to the Services will be continuous or uninterrupted; or (iii) the Services will be accessible or optimized on all browser, computers, tablets, phones or viewing platforms. We reserve the right to suspend access to all or part of the Services for any reason, including for business or operational reasons, such as improving the appearance or functionality of the Services, content updates, periodic maintenance, or to resolve any issues of which we become aware. The Services are provided for users in the United States. Although it may be possible to access the Services from other countries, we make no representation that the Services are compliant with any legal requirements in force in any jurisdiction other than United States, or that the content available on the Site will be appropriate for users in other countries.

5. No Professional Advice

Any information supplied through the Services or by any employee or agent of Schwabe North America, whether by telephone, e-mail, letter, facsimile or other form of communication, is for educational purposes or general guidance on the use of the Services, and does not constitute medical, legal, tax, accounting or other professional advice. Health-related information provided through the Services is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or health care practitioner. The information provided through the Services and on the Site does not replace the relationship that exists between you and your physician. You should not use the information on this site for diagnosing or treating a health problem or disease. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site. The receipt of any questions or feedback you submit to Schwabe North America does not create a professional relationship and does not create any confidentiality privileges beyond those described in our Privacy Policy.

6. Online Product Purchases

(a) Product Purchases. You may purchase products available on the Site. All products, specifications, descriptions, and prices are subject to change at any time without notice. Your purchase is subject to these Site Terms of Use and the Privacy Policy. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

(b) Payment Information. You will be asked to enter your payment details during the checkout process. By placing an order, you confirm that the credit card you use is yours. All card payments are subject to authorization by your card issuer.

(c) Shipping. Products you purchase through the Site will be shipped to you at the address you designate as the shipping address during the check-out process. We cannot ship to P.O. Box addresses. Schwabe North America is not responsible for any packages that are refused or held for delivery. Refunds will not be issued for any orders that are refused by intended recipient or that cannot be delivered to due to an address error. Currently, our Products are only available for purchase by residents of the 50 United States and the District of Columbia, and will only be shipped within the 50 United States and the District of Columbia. Some products may not be available to ship to some states due to applicable state laws. Free shipping on all orders of $200.00 or more.

(d) Return Policy. If you are not satisfied with your purchase, please Contact Customer Care at 1-800-931-1709 within 45 days from date of shipping.

Product return is subject to Integrative Therapeutics’ approval and such approval is in Integrative Therapeutics’ sole discretion. If approved for a product return, Customer Care will provide a Product Return Authorization Number (PRAN) and return shipping instructions. Any return made without a PRAN will not be accepted. Please allow up to 10 business days for the processing of credits once the return is received. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges.

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and to charge a restocking fee, and we do not assume responsibility for lost or misdirected returns. Please note that short-dated (less than one-year from the expiration date) and expired product are not eligible for an exchange, refund, or credit. Subject to Integrative Therapeutics’ approval and in its sole discretion, some exceptions may apply for items with less than one-year total shelf life.


7. Product Use

Regulations for product use are established by country. Information contained on this site pertains only to United States, and is not intended to provide adequate information for product use. Before using any product, read and carefully observe the directions on the label. Some products may not be available to ship to some states due to applicable state laws.

8. Links to Third-Party Services

The Services may contain links to other services ("Linked Services"). The Linked Services are not under the control of Schwabe North America, and Schwabe North America is not responsible for the content of the Linked Services, including, without limitation, links contained on Linked Services, or any changes or updates to Linked Services. Schwabe North America is providing Linked Services to you only as a convenience, and the inclusion of such Linked Services is not an endorsement by Schwabe North America in favor of any company offering Internet services, products or services on the Linked Services.

9. Copyright Rights

All copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Site, and the selection, coordination, and arrangement of such content, are owned by Schwabe North America or its affiliates, subsidiaries or third-party licensors, to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the Services for any purposes. Nothing stated or implied on the Site confers on you any license or right under any copyright of Schwabe North America or any third party.

The Service and the information contained in reference herein are for informational purposes only. Any reproduction, copying, or redistribution for commercial purposes of any materials or design elements of the Services is strictly prohibited, without the prior written consent of Schwabe North America. Requests for permission to reproduce any information contained on this Site should be addressed to Schwabe North America, Inc., Attn: Legal Department, 825 Challenger Drive, Green Bay, WI 54311, e-mail: privacyquestion@naturesway.com.

Notwithstanding the above, Schwabe North America authorizes you to make one (1) electronic or paper copy of the information posted on any page of the Services, provided that the copy is used solely for non-commercial, personal purposes, and further provided that any such copy remains protected by all copyright, trademarks, service marks, and other proprietary notices and legends contained on the Service. Systematic retrieval of data or other content from the Services to create, directly or indirectly, a collection, compilation, database or directory without written permission from Schwabe North America is prohibited.

10. Trade and Service Mark Rights

All rights in the product names, company names, trade names, logos, product packaging and designs of all Schwabe North America or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Schwabe North America or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited and nothing stated or implied on this Service confers on you any license or right under any patent or trademark of Schwabe North America or any third party.

11. User Generated Content Terms of Use (“UGC Terms of Use”)

The "Content" refers to the photo(s), video(s), story(ies), caption and comments you posted on Facebook, Twitter, Instagram or Pinterest ("Social Media") described in the message we sent referring you to these UGC Terms of Use. In addition, the Content may include your responses to questions we sent you in a message regarding your use of our products, any photos or videos you provide directly to us, as well as any product reviews you posted on Social Media or provided directly to us.

By responding to our message with the requested hashtag or response, you agree that we may use your Content in accordance with these UGC Terms of Use.

You represent and warrant that:

  • You are at least eighteen (18) years of age or are legally considered an adult in the State or Country where you reside;
  • You have full power and authority to agree to these UGC Terms of Use;
  • The Content is your own original creation, you did not take the Content from another website, social media posting or elsewhere, and the Content does not contain anything that violates the rights of any person or entity;
  • The Content does not contain any trademarks, logos, brand names, advertising, sponsorship, or promotional material owned by any person or entity, other than you or us;
  • The Content does not contain anything illegal, defamatory, obscene or offensive;
  • You have permission from any person(s) appearing in the Content to provide us with the rights to use the Content as described in these UGC Terms of Use;
  • Your upload or post of the Content does not violate any applicable laws or the terms or requirements of the Social Media platform(s) where you uploaded or posted the Content;
  • Our use of the Content as described in these UGC Terms of Use will not violate the rights of any person or entity and will not violate any law;
  • You confirm and agree that Our use of the Content as described in these UGC Terms of Use does not and shall not require any payment to any person or entity and does not require license, authorization, approval or consent by any other person or entity; and
  • You have read and you agree to comply with all of the terms and conditions in these UGC Terms of Use.

You grant us an irrevocable and unlimited right and license to use the Content (and to allow others to use the Content) including allowing us to feature your name, social media handle, accompanying text, and any images, without the payment of any royalty. You agree that you shall never withdraw this permission and license to use the Content. We may use the Content for any business purpose on our websites and social media pages, and in our digital newsletters, and any other online, digital marketing material and in any new media or technology that becomes available later in time, throughout the world, for an unlimited time. You agree that we may use, copy, , modify, alter, edit, publish, create new derivative works from, make available and display the Content (or any part of the Content) and related content, and include the Content (or any part of the Content) into other works, for any business related purposes, including but not limited to promotional and marketing purposes. You also grant us the right, at our sole choice, to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of the Content. You agree that we have no obligation to use the Content or your name or other identifying information.

You confirm that you have the consent or permission of any other person or entity that is required for our use of the Content as described in these UGC Terms of Use, including but not limited to: (a) any person who appears or performs in the Content, and (b) any person or entity who owns any rights in the Content or anything that appears in the Content. You irrevocably and unconditionally grant to us all consents or permissions of any person or entity as required by any applicable laws, including but not limited to Copyright laws and related rights laws (and all other laws now or in future in force in any part of the world) which may be required for our use of the Content and the rights you are granting us under these UGC Terms of Use.

You irrevocably and unconditionally waive (and agree not to enforce) all rights in the Content, including without limitation any moral rights or equivalent rights which you may otherwise have under any laws now existing or which become law in the future in any part of the world.

If requested, you will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights you have given to us under these UGC Terms of Use.

Whether we choose to use the Content or not is solely our choice. We have no obligation to use the Content and we may remove or stop using any Content at any time, for any reason. Use of the Content does not imply our endorsement of or any affiliation with you.

We will use any personal data we receive in connection with our use of the Content in accordance with these UGC Terms of Use and in accordance with our Privacy Policy.

If you believe that the Content has been copied in a way that constitutes copyright infringement, you may provide us with written notification of your claim in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998 and the instructions provided in these Site Terms of Use.

You shall be liable for and shall indemnify us against any and all claims, actions, liabilities, losses, damages, expenses (including reasonable legal expenses) incurred by us which arise directly or indirectly from a breach by you of your obligations, representations or warranties under these UGC Terms of Use.

These UGC Terms of Use are personal to you and may not be assigned or transferred by you for any reason whatsoever without our prior written consent. We may assign our rights and obligations under these UGC Terms of Use to any other person, in whole or in part, without consent.

A failure by us to exercise and any delay, forbearance or indulgence by us in exercising any right, power or remedy under these UGC Terms of Use (in whole or in part) shall not operate as a waiver of that right, power or remedy or preclude its exercise at any subsequent time or on any subsequent occasion. A person not a party to these UGC Terms of Use has no right to enforce any of these terms.

These UGC Terms of Use contain all the terms agreed between us regarding the Content and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

Any questions regarding these UGC Terms of Use may be directed to: Schwabe North America, Inc., Attn: General Counsel, 825 Challenger Drive, Green Bay, WI 54311.

 12. Customer Ratings, Reviews, and Submissions

We welcome your reviews, comments, submissions, and any other content you submit through the Site. By submitting any such content, you allow us to feature, such as your name, social media handle, accompanying text, and any images (collectively, “User Submissions”).

By submitting any User Submissions, you agree that:

  • You are the sole author and owner of the intellectual property rights in the User Submissions;
  • All "moral rights" that you may have in such User Submissions have been voluntarily waived by you;
  • All User Submissions that you post is accurate;
  • You are at least 18 years old;
  • Use of the User Submissions you supply does not violate these Site Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any User Submissions:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including, but not limited to, Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any User Submissions that you submit, you grant Schwabe North America a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Submissions and/or incorporate such User Submissions into any form, medium or technology throughout the world without compensation to you.

All User Submissions that you submit may be used at our sole discretion. We reserve the right to change, condense, withhold publication, remove or delete any content on the Site that we deem, in our sole discretion, to violate the User Submissions’ guidelines above or any other provision of these Site Terms of Use. We do not guarantee that you will have any recourse through Schwabe North America to edit or delete any User Submissions you have submitted. Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Schwabe North America, are responsible for the contents of your User Submissions. None of the User Submissions that you submit shall be subject to any obligation of confidence on the part of Schwabe North America, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. Schwabe North America neither endorses nor is responsible for any opinion, advice, information, or statements made by third parties. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of Schwabe North America.

 13. Submission of Ideas

In addition to User Submissions you submit, you may submit comments, questions, suggestions, ideas, feedback, improvements, or any other information relating to Schwabe North America and its products, as well as the Site (collectively, “User Suggestions”) through our Contact Us page or otherwise. By submitting User Suggestions, you agree that: (a) the User Suggestions you submit are voluntary and non-confidential; (b) we may use your User Suggestions without any compensation or acknowledgement to you; (c) there is no obligation for Schwabe North America to review the User Suggestions; (d) the User Suggestions do not violate any third party intellectual property right and you own and control all of the rights to the User Suggestions; and (e) we may use or redistribute the User Submissions for any purpose and in any way on an unrestricted basis. If you are expecting compensation, or want to claim any rights in the User Suggestions, please do not submit any User Suggestions to us.

Further, by submitting your User Suggestions, you: (i) grant Schwabe North America and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up, royalty free license to use sell, reproduce, prepare derivative works, alter, display, perform, publish, license or sublicense the User Suggestions; (ii) acknowledge and agree that Schwabe North America will be entitled to unrestricted use and dissemination of the User Suggestions for any purpose, whether commercial or otherwise; and (iii) you release Schwabe North America and its parent, affiliates, employees, representatives, and agents from any and all claims that our use of the User Suggestions violates any of your rights in such User Suggestions. You further acknowledge and agree that we will own all rights and interest, including all intellectual property rights, in any works created by us using the User Suggestions or any similar improvements or ideas of our own.

 14. Modification of These Site Terms of Use

Schwabe North America reserves the right to amend these Terms of Use at any time. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms of Use to which you are bound. Your use of the Services after the posting of modifications to these Terms of Use will constitute your acceptance of these Terms of Use, as modified. If at any time you do not wish to accept these Terms of Use, you are not thereafter authorized to use the Services.

 15. Updating Your Information

If you need to update any of your online and/or off-line contact information, please send an email to Integrative Customer Service at care@integrativepro.com or a letter to Integrative Therapeutics LLC, Attn: Customer Service, Integrative Therapeutics, LLC, 825 Challenger Drive, Green Bay, WI 54311.

 16. HIPAA

We realize that our health practitioner customers must comply with HIPAA's complex privacy and security standards. We recognize that our healthcare practitioner customers’ compliance activities may include seeking assistance from us; however, we do not utilize confidential patient information and expressly refuse anything that contains confidential patient information. To this end, while we are committed to assisting our customers, we do not accept or store anything that includes confidential patient information. If you have any questions regarding our HIPAA policy, please contact us via privacyquestion@naturesway.com.

 17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS." SCHWABE NORTH AMERICA MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND WHATSOEVER RELATING TO THE SERVICE, OR OTHER CONTENT OR WEBSITES THAT MAY BE ACCESSIBLE DIRECTLY OR INDIRECTLY THROUGH THE SERVICE. SCHWABE NORTH AMERICA DISCLAIMS ANY AND ALL SUCH REPRESENTATIONS AND WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SCHWABE NORTH AMERICA DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW ANY AND ALL (i) WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, (ii) WARRANTIES AGAINST INFRINGEMENT OF ANY THIRD PARTY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHTS, (iii) WARRANTIES RELATING TO DELAYS, INTERRUPTIONS, ERRORS, OR OMISSIONS IN THE SERVICE, OR ANY PART THEREOF, (iv) WARRANTIES RELATING TO THE TRANSMISSION OR DELIVERY OF THE SERVICE, (v) WARRANTIES RELATING TO THE ACCURACY, RELIABILITY, CORRECTNESS OR COMPLETENESS OF DATA, AND (vi) WARRANTIES OTHERWISE RELATING TO PERFORMANCE, NONPERFORMANCE, OR OTHER ACTS OR OMISSIONS BY SCHWABE NORTH AMERICA OR ANY THIRD PARTY. FURTHER, THERE IS NO WARRANTY THAT THE SERVICE WILL MEET YOUR NEEDS OR REQUIREMENTS OR THE NEEDS OR REQUIREMENTS OF ANY OTHER PERSON.

SCHWABE NORTH AMERICA MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, THAT THE INFORMATION PROVIDED THROUGH THE WEBSITE WILL BE FREE FROM ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY IN OPERATION. ANY INFORMATION ON THIS SITE IS SUBJECT TO CHANGE WITHOUT NOTICE, AND WE DISCLAIM ALL RESPONSIBILITY FOR THESE CHANGES.

 18. Limitation of Liability

IN NO EVENT WILL SCHWABE NORTH AMERICA OR ITS AFFILIATES, OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SERVICES, BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE, MISUSE OR INABILITY TO USE THE SERVICES OR ANY LINKED SERVICES, OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE.

SCHWABE NORTH AMERICA RESERVES THE RIGHT TO ALTER THE CONTENT OF THIS SERVICE IN ANY WAY, AT ANY TIME, FOR ANY REASON, WITHOUT PRIOR NOTIFICATION, AND WILL NOT BE LIABLE FOR POSSIBLE CONSEQUENCES OF SUCH CHANGES. THESE LIMITATIONS APPLY EVEN IF SCHWABE NORTH AMERICA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SCHWABE NORTH AMERICA'S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

 19. Indemnification

Upon a request by Schwabe North America, you agree to defend, indemnify and hold harmless Schwabe North America and its subsidiaries, affiliates, officers, agents, co-branders or other partners and employees from all liabilities, claims and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Service, your violation of these Terms of Use or your violation of any rights of another.

 20. Digital Millennium Copyright Act / Notice of Copyright Infringement

If you believe that your work has been copied and is accessible on this Site in a way that constitutes copyright infringement, please provide Schwabe North America's Copyright Agent with the following information:

  • Identification of the copyrighted work claimed to have been infringed:
  • Identification of the allegedly infringing material on the Service that is requested to be removed;
  • Your name, address and daytime telephone number, and an e-mail address if available, so that Schwabe North America may contact you if necessary;
  • A statement that you have a good faith belief that the use of the copyrighted work is not authorized by the copyright owner, its agent, or the law;
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed; and
  • An electronic or physical signature of the copyright owner or someone authorized on the owner's behalf to assert infringement of copyright and to submit the statement.

Schwabe North America's Copyright Agent for Notice of claims of copyright infringement on the Service can be reached as follows: Legal Department Copyright Agent, Schwabe North America, Inc., 825 Challenger Drive Green Bay, WI 54311 e-mail: privacyquestion@naturesway.com.

Any notice that fails to comply with the above requirements will not be considered sufficient notice.

Schwabe North America will remove any content which infringes the copyright of any person under the laws of the United States upon receipt of such a statement (or, more specifically, any statement in conformance with 17 U.S.C. § 512(c)(3)). United States law provides significant penalties for submitting such a statement falsely.

 21. Choice of Law and Forum

These Site Terms of Use shall be governed by and construed in accordance with the laws of the State of Wisconsin, excluding its conflict of law rules. You and Schwabe North America expressly agree to submit to the exclusive jurisdiction and venue of the courts in Wisconsin in all disputes arising out of or relating to the use of the Services.

 22. No Waiver

The failure of Schwabe North America to enforce any provisions of these of Terms of Use or respond to a breach by you or other parties shall not in any way waive its right to enforce subsequently any terms or conditions of these Terms of Use or to act with respect to similar breaches.

 23. Miscellaneous

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Schwabe North America as a result of these Terms of Use or your use of the Services. Nothing contained in these Terms of Use is in derogation of Schwabe North America's right to comply with governmental, court and law enforcement requests or requirements relating to your use of these Services or information provided to or gathered by Schwabe North America with respect to such use. A printed version of these Site Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Site Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 24. Severability and Integration

Unless otherwise specified herein, these Terms of Use constitute the entire agreement between you and Schwabe North America and governs your use of the Services. If any portion of these Site Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.

Integrative Therapeutics, LLC - Website Privacy Policy

Last Modified: March 10, 2023


This Privacy Policy applies to the websites, social media pages, mobile applications, or online services that are owned or controlled by Integrative Therapeutics, LLC and its subsidiaries (collectively, “Integrative Therapeutics,” “our,” “we,” or “us”) and that post a link to this Privacy Policy (collectively, “Sites,” and individually, a “Site”). This Privacy Policy only covers information collected at the Sites and does not cover any information collected at any other web site or offline by Integrative Therapeutics (unless specifically stated). This Privacy Policy describes our information collection and use practices, as well as rights you may have with respect to the personal information we collect.

This Privacy Policy does not apply to any other website owned or operated by any third party even if such third party links to a Site or if Integrative Therapeutics links to that third-party website. Accordingly, this Privacy Policy does not apply to the practices of any third party or business partner that Integrative Therapeutics does not own or control. Your use of this website is also governed by our Terms & Conditions. Please review this Policy and our Terms before using the Sites. By using this Site, you are consenting to the collection, use and disclosure of your Personal Information as set forth in this Privacy Policy. If you do not agree to be bound by this Privacy Policy, do not access or use the Sites.


NOTICE TO CALIFORNIA RESIDENTS

California Notice at Collection

We collect Personal Information as detailed here and in our Privacy Policy . The following serves as our notice at collection of Personal Information in accordance with California law. As defined by applicable law, we may “sell” or “share” certain Personal Information. If you would like to opt out of the sale or sharing of your Personal Information, you may do so here . You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.

We keep Personal Information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep Personal Information as otherwise required by law. What this means in practice will vary between different types of information, and when we consider our approach we take into account ongoing business or legal needs for the information, for example in relation to tax, health and safety, and potential or actual disputes or investigations.

We collect your Personal Information as disclosed in the “Collection of Information Section” below.


1. DEFINITIONS

For purposes of this Privacy Policy:

“Aggregate or De-Identified Information” means information about groups or categories of data, which does not identify and cannot reasonably be used to identify an individual.

“Cookies” means unique identifiers that a website places on the hard drive of your computer or mobile device when you visit the website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its Privacy Policy.

“Flash Cookies” means local shared objects that are used to store personalized information based on visits to websites.

“Personal Information” means information that identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as the individual’s name, postal address, email address or telephone number.

“Web Beacons” means small pieces of data that are embedded in images on the pages of Sites. Web beacons may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its Privacy Policy.

2. COLLECTION OF INFORMATION

We collect information in different ways. We collect information listed in the “What Categories of Information we Collect About You” section below when you provide us that information voluntarily. For example, if you register an account with us, contact us for information, or participate in a promotion.

We also collect information about you automatically. Where permitted by law we use tracking tools such as browser Cookies and Web Beacons to collect information from you. We collect information about users over time when you use the Sites. We collect information about you from third parties, such as social media platforms and advertising analytics providers. We may have third parties collect information as described in this Privacy Policy, for example in Section 6.

We may collect information about you from third parties and commercially-available sources, including from social media providers, survey providers, data aggregators, data brokers, and public or commercially-available databases. We may collect information about your interactions with our ads on third-party sites. We may also collect information about you from our service providers, affiliates, and business partners.

 

What categories of Personal Information do we collect? 

 

What are the purposes for which we collect and use your Personal Information?  

  • Identifiers: This includes your real name, postal address, Internet Protocol address, telephone number, email address, or other similar identifiers.
  • Characteristics of Protected Classifications: This includes your age, race, color, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), medical condition, physical or mental disability, ancestry, national origin, citizenship, marital status, veteran or military status, and genetic information (including familial genetic information).
  • Commercial Information: This includes records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or other Electronic Network Activity Information: This includes browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
  • Geolocation Data: This includes physical location or movements.
  • Audio Information: This includes data relating to call transcripts with Integrative Therapeutics personnel.
  • Professional or employment-related information: This includes information related to your employment and employment history.
  • Inferences Drawn from Above: This includes a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • We use information to respond to your requests or questions.
  • We use information to improve our Sites, products, programs and services.
  • We might use your information to customize your experience with us.
  • We use information to administer our Site and for internal operations. For example, we may aggregate or de-identify your information for analytics, research or other business purposes. We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent permitted by law, for the transactional purpose, or by your consent. We may combine information we get from you with information about you we get from third parties.
  • We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.
  • We use information for marketing purposes. For example, we might send you information about new products or services or special offers. We might also use your information to serve you ads about our products, services and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails.
  • We use information to communicate with you about your account, purchases or our relationship. We may contact you about your account or for feedback. We might also contact you about this Privacy Policy or our Site Usage Terms and Conditions.
  • We use information to comply with applicable law, and as otherwise permitted by applicable law.

 

 

  1. USE OF INFORMATION

    We may use the information we collect from and about you for a variety of business and commercial purposes, including:

    Fulfilling your Request.We use information that we collect including Personal Information for a variety of purposes. We use information to respond to your requests or questions, or to complete a transaction. We use information to improve our Sites, products, programs and services. We might use your information to customize your experience with us.

    To Provide our Sites. We use information to administer our Site and for internal operations. For example, we may aggregate or de-identify your information for analytics, research or other business purposes. We combine information. For example, we may combine information that we have collected offline with information we collect online. We may combine information we get from you with information about you we get from third parties.

    Security and Fraud Prevention. We use information for security purposes. Where legally permitted, we may use your information to protect our Company, our customers, and our Sites.

    Targeted Advertising. We use information for marketing purposes. For example, we might send you information about new products or services or special offers. We might also use your information to serve you ads about our products, services and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails.

    Providing You with Personalized Recommendations. If you choose to complete assessments in the Services, we will use information that you provide to send you personalized product recommendations and other information that we believe may be of interest to you. We also use your Personal Information to provide you with targeted advertising and content, and to allow you to participate in interactive features, when you choose to do so. For example, we remember your login ID/email address or screen name so that you can quickly login the next time you visit the Services or so that you can easily retrieve the items you previously placed in your shopping cart.

    Third-Party Social Networks. We use your Personal Information when you interact with third-party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third-party social networks. You can learn more about how these features work and the profile data that we obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.

    Performing Analyses. We use your Personal Information to perform business analyses or for other purposes designed to improve the quality of our business and the Services we offer.

    Preventing and Detecting Fraud and Other Crimes. We use your Personal Information to help prevent and detect fraud and other crimes that might be committed using or against the Services. We may use your Personal Information to investigate possible violations of and enforce our contracts. We may also use your Personal Information to protect our or others’ rights, privacy, safety or property, and/or that of our affiliates. We do this to protect our business assets and to comply with our legal obligations.

    Managing and Operating Our IT Systems. We use your Personal Information to help us in troubleshooting, testing, maintaining, and protecting our IT systems, including our Sites.

    Complying with Legal and Regulatory Obligations. We use your Personal Information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your contact information to alert you if a product is recalled.

    Communicating with You. We use information to communicate with you about your account, purchases or our relationship. We may contact you about your account or for feedback. We might also contact you about this Privacy Policy or our Site Usage Terms and Conditions.

    We use information to comply with applicable law, and as otherwise permitted by applicable law.

    4. DISCLOSURE AND SHARING OF INFORMATION.

    Affiliates. We are affiliated with a number of other health and wellness brands (collectively, our “Affiliates”). We may share your Personal Information with our Affiliates to send you promotions, information about sales and offers, and newsletters in which you have indicated interest and for legal and other business purposes.

    Business Partners. We may share your Personal Information with companies with whom we partner to offer goods or services (e.g., joint products or promotions).

    Service Providers. We may use third party service providers to perform certain services on behalf of the Sites, such as web site hosting, accepting job applications, providing web site usage analytics, sending email or other communications, providing marketing assistance and data analysis, providing consumer affairs services, fulfilling and processing orders, or performing other administrative services. Some of these service providers may collect information on the Sites directly from you on our behalf; in such cases, these service providers are not permitted to use your Personal Information for their own use.

    Analytics and Advertising Partners. You may be presented with an opportunity to receive information and/or marketing offers from one or more third parties. If you agree at that time to have your Personal Information shared, your Personal Information will be disclosed to that third party (or parties) and will be subject to the privacy policy and practices of that third party. We are not responsible for the privacy policies and practices of third parties. You also may request, sometimes through your use of an interactive feature or third party application, that we share information about you with a third party, and we will typically do so under those circumstances.

    Sponsors or Administrators. We may offer sweepstakes, contests, and other promotions (collectively, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners list.

    We may also disclose your Personal Information: i) as required by law, such as to comply with a subpoena, or similar legal process; ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a valid government request; or iii) if Integrative Therapeutics is involved in a merger, acquisition, assignment, divestiture, bankruptcy, consolidation, reorganization, liquidation, transfer or sale of all or a portion of its assets.

    5. COOKIES AND OTHER TRACKING TECHNOLOGIES

    We collect information, and authorize our third party vendors to collect information, about users over time across our Sites and for other services. To do this, we and/or our third party vendors use several common tracking tools. These may include Cookies, Web Beacons, Flash Cookies, and similar technologies.

    In connection with an email delivery and marketing company to send emails that you have agreed to receive. Pixel tags and cookies are used in those email messages and at our Site to help us measure the effectiveness of our advertising, how our visitors use our Site and to enable us to provide more focused and subsequent email marketing communications to you.

    Some content or applications, including advertisements, on the Sites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with Web Beacons or other tracking technologies to collect information about you when you use our Site. The information they collect may be associated with your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content, which is often referred to as remarketing.

    While we may use a variety of service providers to perform advertising services, some of these companies are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance ("DAA") Self-Regulatory Program for Online Behavioral Advertising. You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program. Please note that these companies may still collect information when you are online and opting out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic ads while visiting the Sites and elsewhere online.

    6. SECURITY AND RETENTION

    Integrative Therapeutics has reasonable technical and organizational security measures in place to protect the loss, misuse or alteration of Personal Information under our control. However, given the nature of technology, we cannot guarantee that our systems are 100% secure,. We periodically update our technology in order to improve the protection of customer information.

    We retain Personal Information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep Personal Information as otherwise required or permitted by law.

    7. WE STORE INFORMATION BOTH IN AND OUTSIDE OF THE U.S.

    Personal Information we collect from you may be transferred to, or stored at, a destination in the United States or another destination outside of United States. It may be processed by staff operating in these locations who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. If you live outside of the United States, you understand and agree that we may transfer your Personal Information to the United States. U.S. laws may not afford the same level or protection as those in your country.

    8. CHANGES TO PRIVACY POLICY

    Integrative Therapeutics may make changes to this statement from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically.

    9. UNSUBSCRIBING FROM MARKETING MESSAGES

    You may unsubscribe from receiving offers and promotions for our products and services through the unsubscribe mechanisms provided in our promotional communications. Even if you opt out of getting marketing messages, we will send you transactional messages. These include responses to your questions.

    10. OUR SITES AND CHILDREN

    Our Sites are meant for adults, and are not directed at children under the age of 16. We do not knowingly collect Personal Information from children under 16. If you are a parent or legal guardian and think your child under 18 has given us information, you can contact us at privacyquestion@naturesway.com, or write to us at Customer Service at 825 Challenger Drive, Green Bay, WI 54311. Please mark your inquiries "COPPA Information Request."

    YOUR PRIVACY RIGHTS

    Explanation of Applicable Privacy Rights

    If you are a California or Virginia resident, you may take advantage of the following privacy rights:
  • Right to Know: You have the right to request that we provide you with what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, or for Virginians, what Personal Information is used for targeted advertising, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you. You have the right to receive this information in a portable format.
  • Right to Delete: You have the right to request that we delete Personal Information that we have collected from you, subject to certain exceptions. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
  • Right to Correct: You have the right to request that we correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.
  • Right to Opt-Out of the Sale or Sharing of, or Targeted Advertising using, Personal Information: You may have the right to opt-out of the "sale" or "sharing" of, or targeted advertising using, your Personal Information, as such terms are defined by applicable state privacy laws, to third parties, which may include our affiliated companies that do not share the same brand name. This means that, if you opt out, going forward, we will not sell or share your Personal Information with such third parties to use for their purposes, including, as applicable, for targeted advertising and cross-context behavioral advertising, unless you later direct us to do so.
  • Right to Limit: You have the right to request that we limit the use and disclosure of your sensitive personal information.
  • Right to Appeal: Virginia residents also have the right to appeal a denial of their privacy rights.



How to Submit a Request

For California and Virginia residents, to take advantage of your right to know/access, delete, correct, or portability, or to submit an appeal of a denial of your privacy rights under Virginia law, please click here or contact us by email at privacyquestion@naturesway.com, or by using the “Contact Us” section below. If by email, please indicate the type of request you are making in the subject line of your message. We may request certain information to verify your identity before we can respond to such requests. We will confirm receipt of your request within ten (10) business days and will respond to your request within forty-five (45) calendar days, after proper verification, unless we need additional time, in which case we will let you know.

To take advantage of your right to opt-out of the sale or sharing of Personal Information or to opt-out of targeted advertising, please click on the Do Not Sell or Share My Data link which also is on our site footer or contact us using the “Contact Us” section below. We will work to comply with your opt-out request within 15 business days.

California residents may also choose to enable online, where available, a universal opt-out preference via a tool that automatically communicates your opt-out preferences, such as the Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.

We will not discriminate against you because you exercised your rights under this section of the Privacy Policy.

Agent Requests

You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s Personal Information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention. If you are making a request as an authorized agent, please contact us using the information in the “Contact Us” section below, and provide your full name, address, email address, the full name of the person on whose behalf you are making the request, their address, email, phone number, as well as the written permission of the person on whose behalf you are acting to do so.


Specific Data Protection Disclosures

Personal Information We Collect

We have collected the categories of Personal Information disclosed in the “Notice to California Residents” section above, including within the last twelve (12) months.

We Obtain the Categories of Personal Information Listed Above From the Following Categories of Sources:

  • Directly from you. For example, when you sign up for email on our Site.
  • From other sources, such as marketing partners, social events, and social networking sites.
  • Automatically through the use tracking technologies, as disclosed in the “Cookies and Other Tracking Technologies” section.


We collect Personal Information for the business and commercial purposes described in the “Use of Information” section above.

Categories of Personal Information Disclosed for Business Purposes: We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the categories of Personal Information listed in the “Notice to California Residents” section above, for a business purpose.

We disclose your Personal Information for the business purposes disclosed above in “Use of Information” to the following categories of third parties:

  • Our Affiliates.
  • Service providers. We engage certain third parties to perform functions and provide services to us, including direct marketing campaigns. We may share your Personal Information with these third parties, only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.


Categories of Personal Information Sold or Shared

Each category of Personal Information disclosed in “Personal Information We Collect” was sold or shared with analytics and advertising partners, business partners, advertising networks, advertising platforms, social media companies, and third parties, for the purposes described in this Privacy Policy within the last 12 months, including for targeted advertising. We do not knowingly sell or share Personal Information about persons under the age of 16.

Integrative Therapeutics, LLC (“Integrative”) is committed to identifying meaningful solutions to its customer’s challenges. This customer commitment requires that Integrative keep in step with industry legislative and regulatory initiatives such as the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

HIPAA's privacy and security regulations require that Integrative’s customers monitor and limit the ways in which patients' confidential information is accessed, utilized, stored, transmitted, and disposed. Integrative realizes that its customers must comply with HIPAA's complex privacy and security standards. Integrative recognizes that its customers’ compliance activities may include seeking assistance from Integrative; however, Integrative does not utilize confidential patient information and expressly refuses anything that contains confidential patient information. To this end, while Integrative is committed to assisting its customers, it does not accept or store anything that includes confidential patient information.

If you have any questions regarding Integrative Therapeutics or our HIPAA policy, please contact us via privacy@integrativepro.com.

Integrative Therapeutics, LLC - Return Policy

Last Modified: March 14, 2024 

If you are a practitioner who purchased the product directly, please see the return policy below. 

If you are not satisfied with your purchase, please contact Customer Care at 1-800-931-1709 within 45 days from the date of shipping. 

Product return is subject to Integrative Therapeutics’ approval and such approval is at Integrative Therapeutics’ sole discretion. If approved, Customer Care will provide a Product Return Authorization Number (PRAN) and return shipping instructions. Any return made without a PRAN will not be accepted. Please allow up to 10 business days for the processing of credits once the return is received. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges. 

We reserve the right to request the product be shipped back to us in its original packaging at the customer’s expense and to charge a restocking fee, and we do not assume responsibility for lost or misdirected returns. Please note that short-dated (less than one-year from the expiration date) and expired products are not eligible for an exchange, refund, or credit. Subject to Integrative Therapeutics’ approval and in its sole discretion, some exceptions may apply for items with less than one-year total shelf life. 

If you are a customer who purchased the product from a third party, please see the return policy below. 

If you are not satisfied with your purchase, please contact the practitioner or authorized reseller you purchased from for a refund/return. 

If you are unable to reach a satisfactory resolution with your practitioner or authorized reseller, please contact Customer Care at 1-800-931-1709 or care@integrativepro.com to request a refund. This must be within 45 days from the date of purchase. 

We reserve the right to request the product be shipped back to us along with any remaining product, and proof of purchase. We monitor return activity for abuse and reserve the right to limit or refuse returns or exchanges. 

Do Not Sell or Share My Data

This website uses cookies and other tracking technologies to enhance user experience and to analyze performance and traffic on our website. We also share information about your use of our site with our social media, advertising and analytics partners. If we have detected an opt-out preference signal, then it will be honored. Further information on our policy is available in our Privacy Policy 

Or if you have a personal request, please complete the, Exercise My Rights form below. This form allows you to make the following requests:

      • Access to the Information that Integrative Therapeutics has related to you and your activities on our website.
      • Request Integrative Therapeutics to delete the information about you and your activities on our website.
      • Request Integrative Therapeutics not to sell or share your data. Integrative Therapeutics works with partners that support a friendly informative journey on and off our website.
      • Request Integrative Therapeutics to correct your personal information.
Thank you for choosing Integrative Therapeutics.

 

Integrative Therapeutics™ Resale Policy

Effective: January 1, 2012

Integrative Therapeutics, LLC (Integrative) is committed to serving healthcare professionals and this principle serves as the basis for everything we do. As such, Integrative Therapeutics is a manufacturer of nutritional supplements designated to be sold exclusively to licensed/certified healthcare professionals. This designation requires that Integrative customers comply with the following terms and conditions:
  • Customers must be validated as a qualified healthcare professional through a copy of their state license, professional degree/certificate or diploma or professional association. Satisfactory degrees are generally limited to ND, MD, DO, DC, DDS, LMT, LAC, RD, MS, CN, CCN, CNS etc, but professional status will be evaluated on a case by case basis. In addition, an RPh, or Pharm. D. offering a consultative environment for patients is also considered qualified.
  • Students enrolled in an accredited school also qualify for access to the Integrative Therapeutics brand for personal and family use only; they are not authorized to resell Integrative Therapeutics products.
  • Integrative has final determination in validating qualified healthcare professional status and access to purchase the Integrative Therapeutics brand; appropriate licensure/qualified healthcare professional status is at the sole discretion of Integrative Therapeutics.
  • Customers must create and maintain a valid healthcare professional/patient relationship. This includes consultation services in addition to selling nutritional supplements directly to patients. The sale of Integrative Therapeutics products to other healthcare professionals or businesses is not permitted.
  • All customers must comply with Integrative Therapeutics Internet Reseller Regulations as outlined within this Resale Policy. Customers may not sell Integrative Therapeutics products in a retail setting direct to the general public in any manner, with the following exception:
    • Licensed Pharmacies/Health Clinics: Pharmacies and health clinics must meet the following requirements to maintain an account:
    • There must be a face to face consultation by an in-house qualified healthcare professional
    • Products must be behind the counter and/or in a designated professional only area and are not to be sold in a retail manner (e.g. do not advertise pricing information (including discounts, price reductions, or special promotions that directly or indirectly infer the inclusion of Integrative Therapeutics products) to the general public in any promotional material (including but not limited to marketing materials, advertisements, websites, sponsored web links, banner ads, etc.)
  • Integrative Therapeutics recommends that all customers sell Integrative Therapeutics products at the suggested retail price.

Internet Reseller Regulations

As of January 1st, 2012 Integrative Therapeutics has unilaterally adopted Internet Reseller Regulations (Internet Regulations), which shall apply to all U.S. internet resellers, (collectively, “Resellers”) who resell Integrative products to end users via the Internet. Integrative is adopting these Internet Regulations to help preserve its standard for providing licensed healthcare professionals with high quality products and sales and technical support (the “Integrative Standard”). One aspect of meeting the Integrative Standard is to sell such products online at or above the suggested retail prices. Any advertisements, discounts, rewards programs, coupons, special offers, sales, promotions, etc. must be directly targeted to “opted-in” patients, who have access to consultation services offered by a healthcare professional.

This Internet Policy does not apply to Resellers who sell Integrative products via a web page that is protected by customer account logins or passwords. For example, private patients being treated by the healthcare professional may be given a private patient code to be entered upon checkout to replicate the discount provided to patients in the healthcare professional’s office. This code must not be provided to any customer via broadcast email, must not be shown on the website and must not be made available to anyone other than the healthcare professional’s private patients. Reference upon checkout may only be as “patient code” or similar language; i.e. any word implying a discount, special, sale, coupon, etc. may not be used.

Integrative reserves the right not to sell or supply any products to any Reseller that is affiliated with a website that violates these Internet Regulations. Any Reseller reference or inference at all to discounts, price reductions, special call-in pricing, coupons, and price matching policies or any other special promotion or offer on Integrative’s products will be deemed to be violations of this policy and grounds for immediate suspension of affiliated Reseller's account(s). Enforcement of this policy will carry forward through any authorized distributor or wholesaler of Integrative products.

Sale of Integrative’s products through Amazon.com requires formal authorization by Integrative. Integrative reserves the right to not sell or supply any products to any Reseller that does not meet the Integrative Standard. Sale of Integrative's products through eBay is strictly prohibited.

Violations of Internet Reseller Policy

If Integrative determines, to its sole satisfaction, that a Reseller has taken any action that does not preserve the Integrative Standard, the Reseller will receive 24 hour advance written notice from Integrative that they are in violation of the Internet Regulations and therefore will no longer be able to purchase the products after the end of the 24 hour notice period. After the notice period, Reseller will no longer be able to purchase the Products and Reseller will no longer be authorized to use the Trademarks on Reseller's website or in any other manner on the Internet. After the notice period, Reseller will be required to immediately cease all use of the Trademarks on Reseller's website or in any other manner on the Internet. Resellers that correct their website to bring it into compliance with these Internet Regulations should promptly notify Integrative. Integrative will then review Reseller's website. If Integrative determines Reseller has brought his or her site into compliance with these Internet Regulations, Reseller's account will be reactivated so Reseller may purchase the products and use the Trademarks on Reseller's website in accordance with these Internet Regulations. The reseller acknowledges that upon any subsequent breach of any provision of this Agreement, Integrative may terminate Reseller's account without notice.

Use of Trademarks and Logos

The reseller agrees to follow the appropriate use of trademarks and logos as outlined in our Terms & Conditions. Integrative may review the Reseller's website at any time and reserves the right to require Reseller to make changes to it based upon use of any intellectual property owned or controlled by Integrative, even if Integrative has previously approved or accepted Reseller's website or the material displayed thereon.

Enforcement

Integrative may modify or discontinue this policy, in its sole and absolute discretion, at any time. Integrative may also terminate Reseller's non-exclusive, limited license to use the Trademarks at any time in its sole discretion upon written notice. Any failure or delay by Integrative in enforcing any provisions of this Policy shall in no way be considered a waiver of such provisions or rights and shall in no way prevent Integrative from enforcing the same at a later date. Customers failing to comply with any terms & conditions found within this policy will face immediate termination of the customer’s account.

No Integrative representative or employee has authority to modify or alter this Policy. Any comments to the contrary by an Integrative representative are expressly unauthorized and disclaimed by Integrative. Any action taken by Integrative under this policy shall be without liability to Integrative.

Please report all violators or abusers of this Resale Policy, or any of the company’s policies, to your sales representative, distributor, or the Integrative Therapeutics corporate headquarters at 800-931-1709 or IRP@integrativepro.com.

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